Terms & Conditions

What You Can Expect from Hamilton Trader Ltd

Thank you for shopping with Hamilton Trader Ltd.

Please read these Terms & Conditions carefully before placing an order. 

These Terms & Conditions apply to purchases made through our website and are intended to explain the ordering, payment, delivery, cancellation and returns process.

1. Orders and Payment

Payment is required at the time your order is placed.

We accept payment through the payment methods displayed at checkout, which may include credit/debit cards and PayPal.

Once your order has been successfully placed, we will normally send an order confirmation to the email address provided by you.

An order confirmation acknowledges receipt of your order and does not necessarily mean that your order has been dispatched.

We do not directly store your credit or debit card details. Payments are processed securely by the relevant payment provider.

2. Delivery

We aim to process and dispatch orders as quickly as reasonably possible.

Unless a different delivery period has been agreed with you, goods will normally be delivered within carrier expected delivery times days of the order being placed.

If we are unable to supply your order, we will contact you and, where appropriate, issue a refund.

Please ensure that the delivery address and other information supplied when placing your order are accurate.

3. Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Where we are able to stop the order before dispatch, we will cancel it and arrange the appropriate refund.

If the order has already been dispatched, you may need to follow our returns procedure below.

4. Your Right to Cancel an Online Order

For most goods purchased online, consumers have a legal right to change their mind and cancel their order.

You normally have 14 days from the day after you receive your goods to tell us that you wish to cancel your order.

After notifying us of your cancellation, you should return the goods within 14 days.

Certain products may be excluded from the right to cancel where permitted by law, including certain personalised or custom-made products and sealed products which are not suitable for return for health or hygiene reasons once unsealed.

Nothing in these Terms & Conditions affects your statutory rights.

5. Returns

If you wish to return an eligible product, please contact us before returning it.

Returned goods should be securely packaged and returned in a condition consistent with reasonable examination of the product.

You may examine goods in the same way that you would reasonably be able to examine them in a shop. If the value of returned goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund.

Unless the goods are faulty, incorrect or not as described, you will normally be responsible for the direct cost of returning them.

Please retain proof of postage or other evidence that the goods have been returned.

6. Refunds

Where you exercise your legal right to cancel, we will refund payments due to you in accordance with applicable UK consumer law.

Where applicable, this includes the cost of our least expensive standard delivery method offered when you placed your order. Additional amounts paid for an upgraded or express delivery service are not necessarily refundable.

We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.

7. Faulty, Damaged or Incorrect Goods

If your goods are faulty, damaged, not as described or you receive an incorrect item, please contact us as soon as possible.

Your rights regarding faulty or misdescribed goods are separate from your right to change your mind.

Where applicable, you may be entitled to a refund, repair or replacement in accordance with the Consumer Rights Act 2015.

Please provide your order details and, where appropriate, photographs showing the problem so that we can investigate and resolve the matter promptly.

8. Condition of Returned Goods

Please take reasonable care of products while they are in your possession.

We reserve the right to make a deduction from a refund where permitted by law if a product's value has been reduced as a result of unnecessary or excessive handling.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

9. Personalised and Custom-Made Products

Products made to your specifications or clearly personalised may not qualify for the standard change-of-mind cancellation right.

This does not affect your statutory rights if a personalised or custom-made product is faulty, damaged, incorrectly supplied or not as described.

10. Contacting Us About a Return

To request a cancellation or return, please contact:

Hamilton Trader Ltd
Text: 07878 539923

Please provide your name, order number and details of the product you wish to return.

11. Your Statutory Rights

Nothing contained in these Terms & Conditions is intended to exclude, restrict or otherwise affect any rights you have under applicable UK consumer law.

These Terms & Conditions should be read alongside any other policies and information displayed on our website.